Privacy policy and GDPR compliance

Effective 1 May 2020

Lemonade Hub (Pty) Ltd and Lemonade Hub Communication Limited ("us", "we" or "our") operate the Lemonade Hub website (hereafter referred to as “the website").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our website and your choices concerning such data. Lemonade Hub’s privacy policy has been created with the help of TermsFeed Privacy Policy Generator.

We use your data to provide and improve the service. By using the website, you agree to the collection and use of information in accordance with this policy.

Definitions

Personal data means data about a living individual who can be identified from such data (or from data and other information in our possession or likely to come into our possession).
Usage data is data collected automatically, either generated by the use of the website or from the website infrastructure (for example, the duration of a page visit).
Cookies are small files stored on your desktop or laptop or mobile device.
Information collection and use: We collect different types of information for various purposes to provide and improve our website and our service to you.

Types of data collected
Personal data
While using our website, we may ask you to provide personally identifiable information that can be used to contact or identify you (personal data).
Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and surname/last name
  • Phone/mobile number
  • Cookies and usage data

We may collect information on how the website is accessed and used (usage data). Such usage data may include information such as your computer's IP (internet protocol) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies and tracking data
We use cookies and similar tracking technologies to track the activity on our website and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies (such as beacons, tags and scripts) to collect and track information and to improve and analyse our website are also used.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use certain portions of our website.

Examples of cookies we use:

  • session cookies to operate our website
  • preference cookies to remember your preferences and various settings
  • security cookies for security purposes

 Use of data
Lemonade Hub uses the collected data for various purposes:

  • to provide and maintain the website
  • to notify you about changes to our website
  • to allow you to participate in interactive features of our website when you choose to do so
  • to provide customer care and support
  • to provide analysis or valuable information so that we can improve the website
  • to monitor the usage of the website
  • to detect, prevent and address technical issues

 Transfer of data
Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including personal data, to South Africa and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Lemonade Hub will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of data
Legal requirements
Lemonade Hub may disclose your personal data in the good faith belief that such action is necessary to:

  • comply with a legal obligation
  • protect and defend Lemonade Hub’s rights or property
  • prevent or investigate possible wrongdoing in connection with the website
  • protect the personal safety of users of the service or the public
  • protect Lemonade Hub against legal liability

If you are a European citizen, you have certain GDPR-associated individual rights.

Security of data
The security of your data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Service providers
We may employ third party companies and individuals to assist with our website services (service providers), to provide such services on our behalf or to assist us in analysing how our website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party service providers to monitor and analyse the use of our website.

Cookie purpose
__pdvt: Used in log of Crowdsignal survey data to aid in debugging customer problems.
ab: Used for AB testing of new features.
nux_flow_name: Identifies which user signup flow was shown to the user.
tk_ni / tk_ai / tk_qs: Gathers information for our own, first-party analytics tool about how our website is used; a collection of internal metrics for user activity, used to improve user experience.
tk_*r: Referral cookies used to analyse referrer behaviour for Jetpack connected sites, using WooCommerce.
wp-affiliate-tracker: Remembers the ID of the affiliate that referred the current user to WordPress.com.
utma / utmb / utmc / utmt / utmz / ga / gat / gid Google Analytics: Gathers information that helps us to understand how visitors interact with our website, which allows us to create a better experience for our visitors. Our users may also implement Google Analytics on their own websites.

Google Analytics
Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location the application is accessed from. Google utilises the data collected to track and examine the use of this application, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal data collected: Cookies & usage data
Place of processing: United States – privacy policy – opt-out; Ireland – privacy policy – opt-out; Privacy Shield participant

Google Tag Manager
Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on the location this application is accessed from.

Personal data collected: Cookies & usage data
Place of processing: United States – privacy policy – opt-out; Ireland – privacy policy – opt-out; Privacy Shield participant

Google Fonts
Google Fonts is a typeface visualisation service provided by Google LLC or by Google Ireland Limited, depending on the location this application is accessed from that allows this application to incorporate content of this kind on its pages.
Personal data collected: Usage data; various types of data as specified in the privacy policy of the service.
Place of processing: United States – privacy policy – opt-out; Ireland – privacy policy – opt-out; Privacy Shield participant

Contact form (this website)
By completing the contact form on this website and providing their data, users authorise this application to use these details to reply to their requests for information, quotes or any other kind of request as indicated by the form’s header. Users’ data will not be shared with external marketing companies.
Personal data collected: email address; first name; surname/last name; mobile/phone number.
Personal data collected: email address; first name; surname/last name; mobile/phone number.
Place of processing: Greece – privacy policy; Privacy Shield participant

Links to other websites
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that party's website. We advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

Children's privacy
Our service does not directly address anyone under the age of 18 (children). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that a child whom you are responsible for has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

Third party functions
Like most websites, ours includes functionality provided by third parties. A common example is an embedded YouTube video. Our website includes the following, which use cookies (disabling these cookies will likely break the functions offered by these third parties):

Social website cookies
We have included sharing buttons on our website so that you can easily like or share our content on social media platforms.

How cookies are set
The privacy implications regarding social sharing will vary between social networks and will be dependent on the privacy settings you have chosen on such networks.

Visitor statistics cookies
We use cookies to compile visitor statistics, such as how many people have visited our website, how long they spend on the site, which pages they look at and what type of technology they use (e.g. Mac or Windows), which helps us to identify when our site isn't working as it should for particular technologies. This helps us to continuously improve our website. These analytics programmes also tell us how people reached this website (e.g. from a search engine) and whether they have been here before, helping us to optimise our website.

Our cookies help us to:

  • make our website work as you would expect it to
  • improve the speed and security of the site
  • allow you to share pages with online social networks
  • continuously improve our website and services

 We do not use cookies to:

  • collect any personally identifiable information (without your permission)
  • collect sensitive information (without your permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commission

 Granting us permission to use cookies
If the settings on the software (your browser) that you are using to view this website are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site, you are welcome to do so. Doing so will however likely mean that our website will not work as you would expect it to.

 Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so will however likely limit the functionality of our website (and a large proportion of the world's websites), as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to what has become known as spyware. Rather than switching off cookies in your browser, you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

The cookie information text on this website was derived from content provided by Attacat Internet Marketing (https://www.attacat.co.uk/), a marketing agency based in Edinburgh, Scotland. If you need similar information for your own website, you can use their free cookie audit tool.

Changes to this privacy policy
We may update our privacy policy from time to time and will post the adapted policy on this page. We will let you know via email and/or a prominent notice on our website before the change becomes effective and update the effective date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact us
If you have any questions about this privacy policy, please contact us at info@lemonadehub.com.

 

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